**COMMUNICATION REGARDING TEST INFORMATION WILL BE SENT VIA EMAIL & TEXT**

PURPOSE AND NATURE OF WORK

Position is responsible for the supervision of personnel who provide customer service for LUS Fiber.  Trains, supervises, and assists personnel in the Customer Services Divisions of LUS Fiber who process requests for telecommunications services, unpaid balances, bill adjustments, billing problems, and payments. Handles escalated calls and difficult customer contact, NSF checks, and/or complex bill adjustments.  Monitors customer service center metrics, analyzes the quality of customer service, and devises training materials and methods to remediate weaknesses and enhance strengths.  Assists with various administrative projects intended to increase the efficiency and productivity of Customer Services Division. Incumbent works under the direction of the Communications Customer Service Manager.

DESIRABLE QUALIFICATIONS

Completion of high school with supplemental college level course work in accounting or business administration and considerable customer service experience in a utilities or telecommunications setting with increasing responsibility in supervision of staff.

TYPE OF EXAMINATION - Examination will be a multiple-choice test.

DEADLINE FOR RECEIPT OF APPLICATIONS: FIRST 14 RECEIVED BY FRIDAY, JANUARY 17, 2025, NOON!!
 

For a more detailed description of this job, click the link below:
Customer Service Supervisor


                    **COMMUNICATION REGARDING TEST INFORMATION WILL BE SENT VIA EMAIL & TEXT**